Treat your associates like valued partners, not just worker bees there to make you look good. Got a unit challenge? Nothing brings a team together than being given the opportunity to problem solve with you, not just execute for you. You might be amazed at the astuteness that comes back. Instead of being the answer person, ask, 'what are your thoughts?' before offering an opinion. Look for every opportunity to be inclusive. People take great pride in what they help create. Sam Phillips helped Cash realize that soul was as vital as sound.įashion Work to Be a Singalong, not a Solo According to research, the chief source of employee zeal is a valued purpose. Help them value the 'whys,' not just grasp the 'how's.' Ensure goals and scorecards include 'customer feelings,' not just duties completed. 'Goodwill,' said legendary merchant Marshall Field, 'Is the only asset that competition cannot undersell or destroy.' Give your associates a reason for excellence beyond a paycheck-i.e., good will. Even support personnel with no line of sight to the ultimate customer are given clarity about the link between means and ends. Great service leaders focus on why employees' work is valued and its impact on the lives of others, especially customers. Mediocre leaders tell employees the tasks to be done (the lyrics, so to speak).

Photo by SSPL/Getty Images SSPL via Getty Images

Johnny cash albums free download